No service

On Saturday day I reactivated my Dstv mobile. I went into the Lynnwood store and was told by the consultant that the drifter would be automatically reactivated. So I went home, and still no signal. So I phoned the call centre. 20 min got cut off. The redailed, got through to a consultant and she told me that only the free channels was available and she needs to reset it. My phone cut off as i ran out of airtime. I assumed that the lady would still fix the problem as she diagnosed it. Allas, a week later still no signal. They didn't waste time to take my payment, but now i paid for it, and still nothing. Or do they care only about the premium subscriber.