JW
Jason W
1 reviews | Active since Mar 2009
12 Oct 2023, 10:33
No Service
Been struggling to get assistance for a few hours now already. Not even as much as an acknowledgement even on the Chat service there is no response. Seems like everyone is in court trying to block the E-Media saga. Can someone urgently help me as my stream is not working. All my other streams are perfect. It's only the DSTV stream that is problematic. When I select a channel it just goes blank. I tried on all my devices linked to my account and I'm experiencing the same problem. I need this resolved asap.
Helpful (0)
Replies (2)0
Replies (2)
DStv (MultiChoice)'s replyOfficial
12 Oct 2023, 10:40Hi Jason,
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards,
DStv: Hello Peter Team
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards,
DStv: Hello Peter Team
DStv (MultiChoice)'s reply12 Oct 2023, 10:40
Official
Hi Jason,
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards,
DStv: Hello Peter Team
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards,
DStv: Hello Peter Team
JW
Jason W's updateReviewer Update
12 Oct 2023, 11:45I just wasted more than an hour of my time on back and forth chats with your consultant only to be told you are having an issue and your technicians are busy working on it. After asking for a references ive been on the chat for an hour already, I am advised that they can't log me a request because I can't see the info they need from the device. Like duh, I can't see it because I can't get into your service. This is pathetic to say the least. I work in Media and Broadcasting and part of my work for my clients is to analysis on sports events which I clearly can't do now due to your issue. Why was it not communicated to you customers then I could have made another plan. Quick to take your payments but slow to deliver what we as actual customers pay for. Pathetic to say the least. Can a Senior Manager urgently call me.
JW
Jason W's update12 Oct 2023, 11:45
Reviewer Update
I just wasted more than an hour of my time on back and forth chats with your consultant only to be told you are having an issue and your technicians are busy working on it. After asking for a references ive been on the chat for an hour already, I am advised that they can't log me a request because I can't see the info they need from the device. Like duh, I can't see it because I can't get into your service. This is pathetic to say the least. I work in Media and Broadcasting and part of my work for my clients is to analysis on sports events which I clearly can't do now due to your issue. Why was it not communicated to you customers then I could have made another plan. Quick to take your payments but slow to deliver what we as actual customers pay for. Pathetic to say the least. Can a Senior Manager urgently call me.