1 reviews | Active since Jul 2015
No Service
I reactivated my Dstv on the 07/07/2015 and paid the amount that was requested. When I got home the Dstv gave an error code E30-4. I took the decoder on the 08/07/2015 to the Dstv agency in Gugulethu mall and they plugged the decoder and they sent the signal to clear the error code but it did not work. I waited for about 20 minutes and decided to go home as they promised it will clear. Since then the Dstv still has the error code E30-4. I called the call centre *** and all they could tell me they have sent the signal but no avail nothing has helped. On the 22/07/2015 I took again the decoder to the Cape Town dstv agency they tried and they could not help. worse of all the seems to be no way to sort this problem, yet they expert me to pay at the end of the month but I did not watch the dstv since I reactivated it.<br> <br> I do not know what to do anymore, I am very disappointed with Dstv. I think I must just cancel the whole thing since the are clueless how to sort it out.
We do apologies for the inconvenience you experienced in this regard.
Our intention is certainly not to provide a sub-standard service to our customers. In fact, our focus is to provide great experience to our customers in all your dealings with us.
We currently investigating your technical problem regarding the error code that don't to clear.
Feedback will be provided by written or telephonic correspondence as soon as more information becomes available.
Once again please accept our sincerest apologies for any inconvenience you may have experienced in this regard.
Thank you for taking the time to point out our service failings. As we continually strive to improve our service, feedback such as yours is extremely valuable.
Your support, and that of all our customers, is important to us.
Regards
Rupert
We do apologies for the inconvenience you experienced in this regard.
Our intention is certainly not to provide a sub-standard service to our customers. In fact, our focus is to provide great experience to our customers in all your dealings with us.
We currently investigating your technical problem regarding the error code that don't to clear.
Feedback will be provided by written or telephonic correspondence as soon as more information becomes available.
Once again please accept our sincerest apologies for any inconvenience you may have experienced in this regard.
Thank you for taking the time to point out our service failings. As we continually strive to improve our service, feedback such as yours is extremely valuable.
Your support, and that of all our customers, is important to us.
Regards
Rupert
