BVDW
Bianca Van Der Westhuizen

1 reviews | Active since Nov 2017

21 Dec 2017, 13:24

NO SERVICE

Okey, we have had the lmd replaced by James from 24/7 dish installer a few months ago, it didn't even last for 2 months it became faulty, every time you phone james he says he will come out but never pitch, we paid over R1000 for him, the we phone dstv and they send supreme dish installers on 25oct 2017, they replaced the lmd but that one did't even last for 2 weeks, we have contacted them numorous times with no luck regarding the faulty lmd. Then in Nov we started complaining at Dstv as both companies we used are accredited dstv installers. We have spoken to Ntolo, Tumelo, Bongani and many more and on Sunday 17/12/2017 we spoke to Linda and she gave us ref no ********** 5/254 and we said to her that we will give them 48hours starting monday 18/12/2017 at 8:00 am to sort this because every time they say they will phone us back in 24hours which never happen. We have pvr and extra view which we paid for every month but for the last 4 monhts we only have the xtra view decoder that is working, no pvr. We feel we are paying for services we don't have and that our complaint falls on deaf ears as we do not get any feedback or solutions fir our problem.

0
Replies (1)
DStv (MultiChoice)
DStv (MultiChoice)'s reply21 Dec 2017, 15:08
Official

Dear Bianca

We acknowledge receiving your complaint. Feedback will be communicated as soon as possible.

Kind regards

DStv: Hello Peter Team

Best regards,