KR
Kevin R
1 reviews | Active since Nov 2012
07 May 2015, 12:41
NO SERVICE
I HAVE BEEN TRYING TO GET MY ACCOUNT SORTED OUT SINCE THE 9TH APRIL I KEEP GETYTING PROMISED THAT ITS BEING ESCALATED I THEN GET DISCONNECTED AND RECONNETED AND DISCONNECTED I HAVE DECODERS ADDED TO MY ACCOUNT AND STILL IM WAITING FOR SERVICE <br>
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Replies (1)
DStv (MultiChoice)'s replyOfficial
10 May 2015, 14:50Hello Kev001,
It is with regret that we learn of your unpleasant experience in dealing with our MultiChoice agent and the level of service you experienced in this regard.
We confirm that according to our records you have been assisted by one of our consultants with your query and feedback has been provided.
Thank you for taking the time to point out our service failings, as we continually strive to improve our service, feedback such as yours is extremely valuable.
Once again please accept our sincerest apologies for any inconvenience you may have experienced in this regard.
Your support, and that of all our customers, is important to us.
Regards
Rupert
It is with regret that we learn of your unpleasant experience in dealing with our MultiChoice agent and the level of service you experienced in this regard.
We confirm that according to our records you have been assisted by one of our consultants with your query and feedback has been provided.
Thank you for taking the time to point out our service failings, as we continually strive to improve our service, feedback such as yours is extremely valuable.
Once again please accept our sincerest apologies for any inconvenience you may have experienced in this regard.
Your support, and that of all our customers, is important to us.
Regards
Rupert
DStv (MultiChoice)'s reply10 May 2015, 14:50
Official
Hello Kev001,
It is with regret that we learn of your unpleasant experience in dealing with our MultiChoice agent and the level of service you experienced in this regard.
We confirm that according to our records you have been assisted by one of our consultants with your query and feedback has been provided.
Thank you for taking the time to point out our service failings, as we continually strive to improve our service, feedback such as yours is extremely valuable.
Once again please accept our sincerest apologies for any inconvenience you may have experienced in this regard.
Your support, and that of all our customers, is important to us.
Regards
Rupert
It is with regret that we learn of your unpleasant experience in dealing with our MultiChoice agent and the level of service you experienced in this regard.
We confirm that according to our records you have been assisted by one of our consultants with your query and feedback has been provided.
Thank you for taking the time to point out our service failings, as we continually strive to improve our service, feedback such as yours is extremely valuable.
Once again please accept our sincerest apologies for any inconvenience you may have experienced in this regard.
Your support, and that of all our customers, is important to us.
Regards
Rupert