no service

Two months ago, I app**** for a DSTV upgrade from compact to Premium Explora. I received the new decoder and was told by DSTV / Multichoice to contact an installer, Suidsee Satelleit to install the new decoder. Suidsee Satelleit said that they were waiting for a part (a smart LNB) from DSTV / Multichoice and could not come to install the new Explora. DSTV then debited my account for two decoders on the premier suite even though the new Explora is still sealed in it's box because I am waiting for them to install it. No matter how many many phone calls to the call centre, they tell me that I must contact the installer and that there is nothing that they can do except escalate the issue. They say their supervisor will contact me but that doesn't happen. So in the mean time I am paying for two decoders on the premium suite while I am only a pensioner. I am given phone numbers to call that have electronically recorded messages that the number is no longer available. Nobody cares nobody at the call centre can help.