No Service

I have today, called *** and spoke to Motlatsi, who confirmed that I can take my Decoder for an exchange of a new one as it is not switching on at all, I then called Mondeor, Columbine Multichoice franchise at *** and spoke to Hlaulani, who responded like I am wasting her time by calling their agent office, I confirmed my reason for calling, she arrogantly said \we only have PVR and you must call to find out when we will have Decoder 1110 stock""; by this time I was as well in a retaliating mode as I was emotionally equipping myself to engage with her; as I could sense; she just was not interested in explaining anything to me; upon asking how I am going to know; if the stock has arrived;she said \""I was going to ask for your numbers\"" whilst she has already said I will call you"