TV
Ted V

1 reviews | Active since Dec 2013

27 Mar 2015, 13:04

No Service

Dear Multichoice, I am sick and tired of the poor signal that you give us from time to time. No smart stories of it's my dish, it's my decoder please as is always given out by your call center where I can hang on the line for ages at my expense to get a service that you are being paid to give me.<br> <br> So,<br> 1. Are you prepared and able to give us the service we are paying for, if not, please be honest and tell me.<br> 2. For the past two months or so we get intermittent breaks in signal usually around 8 to 9 pm. No rain, clouds or wind, reception is perfect before and after that time and often adverts come through crystal clear while your programs are blurred. This is not acceptable<br> 3. This was happening when I phoned in a month or so ago, of course all the fault of my installation was given. Miraculously however things improved. Now over the past week or so same difficulty.<br> Please I want the service I pay for without having to beg.<br>

0
Replies (1)
DStv (MultiChoice)
DStv (MultiChoice)'s reply29 Mar 2015, 08:38
Official
Hello Ted7777,

It is with regret that we learn of the frustration and inconvenience you have experienced with the technical problem. Please accept our sincere apologies in this regard.

Please refer to your personal e-mail address for further information with regards to your problem.

Regards

Nesta




Best regards,