No service

I have been waiting since the 3rd of Ocktober for a decoder swop to go through. Dstv is having a system error till today and the swop can't go through. In the meanwhile I had to buy a new decoder to be able to continue watching Television. Now I am experiencing problems with my catcup and bosoffice not showing also a system error. This is unacceptable and I as the client is paying thousands of rands per year for no service from DSTv(Multichoice).