No sense of customer service or feedback.. really disgusting I must say

I am a price lock client who was over charged for the month of September, I called multi choice on the 27/09/19 to inquire why my bill was so high this month. Apparently price lock is a department on their own and they don`t have a direct number to call neither do they take incoming calls which i accepted I got a case number and was told I should receive a call within 48-72 hours. The sad part is today marks 2 weeks since I logged this issue not a single call or email not even a sms from DSTV. What really upsets me is the fact that multichoice is over billing people on a fix 24 contract and don`t have the decency return a call and explain to the client what the reason for this high bill. Price lock my foot clearly not prices has been locked at all.