No sense of accountability nor responsibility

This is really unprofessional of Dstv. I paid my Dstv account on Saturday morning at 07:48:39 even sent them the proof of payment. They sent me a tracking number (***) promising to get back to me with 24 hours. I even called them to let them know that I have emailed them the proof of payment. To my surprise this morning my Dstv account is switched off and wasted R300 worth of airtime calling them explaining the same issue without any success. I even offered to give them the tracking number and they refused to use it to track it, my question was what is the purpose of a tracking number if you are not going to use it. The first time made hold for 20 minutes, second time 45 minutes and last time they hunged up on me. There is no sense of accountability or responsibility at all.