No satisfaction

Went to DSTV franchise in Vredenburg, faulty decoder. Elzette said it could be exchanged no charge. Sorry, cant do, you don't have insurance . I was then told only older models exchanged \No charge\" no mention of insurance, I expressed my dissatisfaction and said maybe I should cancel my DSTV. Elzette dismissed me with \"It's up to you\" Back the next day with my original decoder, told no insurance on old decoder either and if I wanted a replacement it would cost R350 Was prepared to pay, but under duress. Then found out that that unit for R350 couldn't record. Morne told me a replacement of my PVR was R600. I asked about the Explorer for R999, again told it did not apply to my PVR. I asked who had the authority to sort out my problem? Simon Alice. Phoned the number given and asked to speak to Mr Alice. Adilet advised Mr Alice not the person to speak to but would get Mr Reddy to call me later. No call 9th, phoned Adilet 10th, to enquire. Later Mr Reddy called to advise he could be done not help me. I asked if there was anyone who had the authority I could contact , yes, Simon Alice. Tried calling his number a number of times- no reply. Shame on you Multichoice. "