NO SATISFACTION

I have visited your walk-in branch at N1 city to downgrade my package as i always seem to have problem when doing so via call centre. I have been assisted by Unathi who has been servicing at counter 4 (13h00 31/01/2016) she has reassured me that my service will be active and all channels open on my new package, When turning on my tv this morning i realized it has not been done and the only channels open were 100 & 302. I then called ***@ 13h04 01/02/2016 caller number 113 today and have been assisted by McMelon who tried fixing the errors and also reassured me everything will be fixed. I drove all the way to the service centre for NOTHING, i called in having to wait 15mins to be assisted and another 10 to speak with the agent to explain for NOTHING. I am still getting the error E38-32/ E1-64. I cleared all the errors via *120*62524# and still no change. Please fix this because this is time wasting go back and forth.