NV
Nicoline V
1 reviews | Active since Feb 2015
18 Dec 2015, 14:07
no satisfaction
I have app**** for the dstv explora deal they phoned me and said I qualify, after making a debit order go off my bank account they said 3 to 7 working days and my explora will be delivered. its now 10 working days later after numerous phone calls to them they simply take my order number they sent me via sms and tell me someone will call in 24 to 48 hours this also never happened, I would like to no how are they going to fix there mess and when?
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Replies (1)
DStv (MultiChoice)'s replyOfficial
20 Dec 2015, 08:03Hello nikki840,
Dear DStv Customer,
Thank you for taking the time to contact us. We acknowledge receipt of your query and will be in touch directly with you via the contact details on record.
Please note that we are experiencing high contact volumes. While we strive to address your query within 24 business hours, you may experience delays. Please bear with us.
We apologise for the inconvenience.
Kind regards
MultiChoice Team
Dear DStv Customer,
Thank you for taking the time to contact us. We acknowledge receipt of your query and will be in touch directly with you via the contact details on record.
Please note that we are experiencing high contact volumes. While we strive to address your query within 24 business hours, you may experience delays. Please bear with us.
We apologise for the inconvenience.
Kind regards
MultiChoice Team
Best regards,
DStv (MultiChoice)'s reply20 Dec 2015, 08:03
Official
Hello nikki840,
Dear DStv Customer,
Thank you for taking the time to contact us. We acknowledge receipt of your query and will be in touch directly with you via the contact details on record.
Please note that we are experiencing high contact volumes. While we strive to address your query within 24 business hours, you may experience delays. Please bear with us.
We apologise for the inconvenience.
Kind regards
MultiChoice Team
Dear DStv Customer,
Thank you for taking the time to contact us. We acknowledge receipt of your query and will be in touch directly with you via the contact details on record.
Please note that we are experiencing high contact volumes. While we strive to address your query within 24 business hours, you may experience delays. Please bear with us.
We apologise for the inconvenience.
Kind regards
MultiChoice Team
Best regards,