MH
Magnus H

1 reviews | Active since Dec 2012

26 Jun 2017, 08:25

No response when enquiring

<p>Good day</p> <p> </p> <p>Firstly, I'm having troubles streaming. By contacting Supersport, neither email nor live chat is being responded on. How can one resolve something if you can't contact them?</p> <p> </p> <p>M</p>

0
Replies (2)
DStv (MultiChoice)
DStv (MultiChoice)'s reply26 Jun 2017, 09:34
Official

Dear Magnus

We acknowledge receiving your complaint. Feedback will be communicated to you shortly.

Kind regards

DStv Hello Peter team

DStv (MultiChoice)
DStv (MultiChoice)'s reply26 Jun 2017, 14:08
Official

Good day Magnus

Please accept our sincerest apologies for any inconvenience you may have experienced in this regard.

We tried to contact you to assist with your online problem without any success.

Please advise us by return mail if your problem persist in order for us to investigate and assist you accordingly

Also include in your reply your customer number or decoder and smart card number to assist us with the investigation.

Please reply as private with the requested information as the system will block any number as part of the security to protecting customer’s information online.

Once again, please accept our sincerest apologies for the inconvenience you have experienced in this regard

Kind regards

Rupert