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Tobie D

1 reviews | Active since Jul 2009

11 Jan 2018, 08:49

No response to Price Lock application

I app**** for DSTV Price Lock on the 4th of Jan. I made a courtesy call on the 6th just to check on the status & if there's anything required from my side.

No one could give me an update.

Since then, I've been phoning DSTV on a daily basis trying to get some info but still, no one can tell me what's going on. I've spoken to supervisors & my case has even been escalated, apparently. Have a case number: **********

Can someone please get back to me????

0
Replies (2)
DStv (MultiChoice)
DStv (MultiChoice)'s reply11 Jan 2018, 09:21
Official

Dear Tobie

We acknowledge receiving your complaint. Feedback will be communicated as soon as possible.

Kind regards

DStv: Hello Peter Team

TD
Tobie D's update12 Jan 2018, 08:40
Reviewer Update
Funny, this is the same response I got from every time I phoned the call centre. But again, another 24 hours passed without any feedback... To compare this. I logged an order for something else with another company. In fact, it's two different providers working together. Since I placed the order, I get an email or sms at least once a day informing me of the progress. Light years difference between the customer service I get from them vs DSTV...