No response to my query!

Good day Multichoice

I want to make this as short and to the point as possible. Just over 2years ago I took an explora price lock contract and everything was going well until I had to go on maternity leave. I only got just over 50% of my salary during those 4/5 months and I called Multichoice to make an arrangement as I had other priorities I had to manage before DSTV. I was told that they couldn't help and that the contract stood for the 24-months. There was nothing I could do and carried on without making payments. On my return to work there was now an o/s balance but they were not concerned and life carried on. When the balance had now become R10k suddenly I started getting calls and services were cut and reactivated - cut and reactivated. A few months ago I again asked to make payment arrangements and I was told to pay atleast R 8k upfront. Now, I don't know what kind of clientele DSTV has but I do not have this kind of money. I opted to downgrade my services to a lower package that way I could pay off say R 500/R 600 towards the o/s balance while active on a lower package and a debit of R 1100/1200 could be debited off my account monthly. A consultant said they would escalate my query. That was 6weeks ago. Please can I have feedback. I would rather pay something than nothing at all.