No Response to my complains, Disconnected while I paid

How many times must we keep.writing letters to your help desk and posting complaints on hello Peter only to get a generic response from multichoice,being told that my complaint is received then no one does anything about it. Your service level have drastically been reduced and are unacceptable, you treat customers with zero courtesy. I posted my complaint last week,I am yet to receive a call from you guys. I paid and sent a pop so the funds can be allocated correctly however now I am disconnected again. This after spending over R100 calling your call center on Saturday. Why? What did we do to you guys to be treated like trash. I am so frustrated right now that I can cry. Like do I have to drive an hour to get to your head offices to sort this out? You don't value nor respect customers at all.