No response, still waiting for statement

I phoned multichoice as my account was suspended, they informed me that I was behind on my installments.<br> I then requested a statement to see when I had missed a payment, I do not recall missing a payment but I do know that I pay more then I have to every month. It has now been a month and I still have not received any statement or feedback. I have also made two complaints on hellopeter.com to which I only got a auto response notifying me that they are to busy and someone will contact me when they have time.<br> If you are not already a multichoice client do not waste your time with this company, DSTV is not that impressive anyway, and the signal is always poor.