NO RESPONSE OR SERVICE AFTER 1 WEEKS CALLS

I have telephoned the DSTV call centre in Johannesburg on numerous occasions in the past week (at least 7 times!) indicating that the reconnection to my already paid for premium bouquet on my extra view (all PVR) has not been accomplished. All my calls made are lengthy, at my own cost, and I have to often wait for up to 30 minutes for the operator to unsuccessfully 'reset' the functionality. I have asked to speak to a supervisor, but consistently without luck. The last call made indicated, as many of the previous, that this will be 'escalated' and I will be phoned back after the problem has been resolved. I am still waiting! This appears to be their only way of resolving problems - vague promises, albeit all without any follow up whatsoever! In the mean time I am being charged and paying for a service that is non-existent!