NO RESPONSE ON SUPPORT EMAILS

I always seem to have to resort to HelloPeter to get a response. I logged my (endless) problem on the website on 15 Jan. Someone rep**** with the reference *** instructing me to send a description of the problem along with screenshots to [Email Removed] I did this on 25 Jan and received no reply. I RESENT the email to [Email Removed] AS WELL AS [Email Removed] on 19 Feb. I then received a auto response from [Email Removed] with reference *** saying I will receive a response in 24 hours. It's been a week. NOTHING.<br> CAN SOMEONE PLEASE FIND MY EMAILS WITH THESE REFERENCE NUMBERS AND RESPOND AS REQUESTED, FROM AN EMAIL ADDRESS TO WHICH I CAN REPLY DIRECTLY TO THE SAME PERSON?? (AS THERE WOULD NO DOUBT STILL BE ISSUES ON THIS SAME QUERY)<br> I HAVE NOT BEEN ABLE TO DO MY OWN HOLIDAY SWITCHING SINCE MULTICHOICE MOVED ONTO THE ********** NEW SYSTEM ABOUT A YEAR AGO.<br> I CANNOT EXPRESS HOW SICK AND TIRED I AM OF MULTICHOICE.