No Response on Paying Service

I called in to enquire regarding getting myself the dstv explora. I called in on 18 November and was told that the turn around time for a consultant from the department to call me should be 24-48hrs. Then I phoned again on 20 November to follow up and was told the enquire is escalated for the right department to call me but they will escalate the message again. Then I phoned again 27 November and was told that they can see on the notes that an escalation message was done and they will do it again as they also didn't understand why I haven't been called yet. Someone should then phone me soon. I called 28 November to enquire the same thing, to be told again, that they will escalate the message again as they might be busy. Today 1 December I followed up again and speaking to Lucky and he has a nerve to come back to me whilst holding on for him to \go and find out"if there is a backlog"