1 reviews | Active since May 2014
No response on lodge query CASE NUMBER: ***
Good day,<br> <br> After several attempts in trying to resolve my query, I'm still not getting any joy from multi choice. I received a call from a rude lady \Asivhanzhi Mudzanani "who is suppose to address my query but all she did was hell @ me. Today i wake up and my services are deactivated even though i paid my normal subscription. I was promised by a call centre supervisor \""Bheki\""that my query will be looked into and he would call me back but nothing till to date - he further logged a call which i presume is still not resolved since he didn't call me back to provide feedback on his investigation - call ***. Today i called the multi choice called centre and spoke to a lady by the name of poseletso who was merely echoing the very same thing Bheki was saying. I am not willing to pay any monies apart from my current services"
Please accept our sincerest apologies for the level of service you received when dealing with MultiChoice. Our intention is certainly not to provide a sub-standard service to our customers. In fact, our focus is to provide great experience to our customers in all your dealings with us.
According to our records you were assisted by one of our consultant and advised on the billing on your account. You were also advised on the terms and conditions of your subscription.
Thank you for taking the time to point out our service failings and your suggestions, as we continually strive to improve our service, feedback such as yours is extremely valuable.
Your support, and that of all our customers, is important to us.
Regards
Rupert
Please accept our sincerest apologies for the level of service you received when dealing with MultiChoice. Our intention is certainly not to provide a sub-standard service to our customers. In fact, our focus is to provide great experience to our customers in all your dealings with us.
According to our records you were assisted by one of our consultant and advised on the billing on your account. You were also advised on the terms and conditions of your subscription.
Thank you for taking the time to point out our service failings and your suggestions, as we continually strive to improve our service, feedback such as yours is extremely valuable.
Your support, and that of all our customers, is important to us.
Regards
Rupert