No response from Multichoice

Utterly disappointed with the service at Multichoice. Been calling for at least a month now but still no resolution. Worse, an email which we sent and were told would take 72 hours to resolve has taken up to over a week. Call centre refers us to the walk in centre. Walk centre refers us to the call centre. No one seems to know what they are doing. Ref number given on the last email is ***1