No response from multichoice

Item: DStv (MultiChoice)
Rating: 1
Author: Jonathan M

So I app**** for pricelock from multichoice they approved my account on 10th october 2017 they said it would take 7 working days for me to receive the decoder but still up until to today I have received nothing I had to call everytime in to multichoice to ask whats going on but everytime something different today was the only day someone explained very well to me whats going on why is the service level so poor im missing out on my sports the one lady told me my address was wrong that has been my address for years how could it be this time wrong very angry multichoice

Helpful (0)

Replies (3)

DStv (MultiChoice)'s replyOfficial

30 Oct 2017, 12:08

Dear Jonathan

We acknowledge receiving your complaint. Feedback will be communicated to you shortly.

Kind regards

DStv Hello Peter team

Best regards,

DStv (MultiChoice)'s reply30 Oct 2017, 12:08

Official

Dear Jonathan

We acknowledge receiving your complaint. Feedback will be communicated to you shortly.

Kind regards

DStv Hello Peter team

Best regards,

DStv (MultiChoice)'s replyOfficial

30 Oct 2017, 15:39

Good day Jonathan

Thank you for sending us your query.

Kindly expect a follow up call from the Price Lock team regarding your decoder.

We do apologise for the delayed in this regard.

Once more, thank you for bringing this matter to our attention.

Kind regards

Dinah

Best regards,

DStv (MultiChoice)'s reply30 Oct 2017, 15:39

Official

Good day Jonathan

Thank you for sending us your query.

Kindly expect a follow up call from the Price Lock team regarding your decoder.

We do apologise for the delayed in this regard.

Once more, thank you for bringing this matter to our attention.

Kind regards

Dinah

Best regards,

Jonathan M's updateReviewer Update

31 Oct 2017, 17:02

Hi dinah So I got a call now from someone of the pricelock department very nice lady deborah explained to me very nicely but still tell me why you get my delivery address wrong which is the same as my street address which im doubting was the real problem because why dont you pick up and let customer know about this why must we spend so much airtime calling you guys then only to find out the problem and now im going to wait another 7 working days to get the the decoder which will calculate to 23 working days more than a month very disappointed multichoice service not good thats more than 4 weeks of football I will be missing out on I hope you guys will be doing something about this really

Jonathan M's update31 Oct 2017, 17:02

Reviewer Update