JB
JD B
1 reviews | Active since May 2020
05 Jun 2020, 12:41
No response from DSTV relating Price Lock
DSTV has a price lock offering to its clients. I am an existing client having DSTV premium for at least 20 years. I have sent them numerous requests to call me in connection with this offering without any response!!!! Can someone out there in PLEASE call me ...I really hope one of the directors of DSTV reads this, then they can see how much their staff cares for customers!!! Shame on you!
Helpful (0)
Replies (4)0
Replies (4)
DStv (MultiChoice)'s replyOfficial
05 Jun 2020, 13:18Hi JD,
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards
DStv: Hello Peter Team
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards
DStv: Hello Peter Team
DStv (MultiChoice)'s reply05 Jun 2020, 13:18
Official
Hi JD,
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards
DStv: Hello Peter Team
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards
DStv: Hello Peter Team
JB
JD B's updateReviewer Update
05 Jun 2020, 14:14Thank you for your prompt response, greatly appreciated.
JB
JD B's update05 Jun 2020, 14:14
Reviewer Update
Thank you for your prompt response, greatly appreciated.
JB
JD B's updateReviewer Update
06 Jun 2020, 13:21It is now Saturday...still waiting for DSTV to fix my E16-4 errorr after they have switch my contract to price lock. I have called out a technician, costing me R350 to make sure nothing is wrong on my side. They confirmed the problem lies with DSTV. Spoke to a manager who promised me AGAIN ...dont worry we will sort it out I will call you back...(yes the cheque is in the mail) I have never been so frustrated with a company.... which I had an option!!! Was called on Friday...also promised me it will be sorted....really!!! Wonder if they will refund me...I have paid for a service that doesnt work!
JB
JD B's update06 Jun 2020, 13:21
Reviewer Update
It is now Saturday...still waiting for DSTV to fix my E16-4 errorr after they have switch my contract to price lock. I have called out a technician, costing me R350 to make sure nothing is wrong on my side. They confirmed the problem lies with DSTV. Spoke to a manager who promised me AGAIN ...dont worry we will sort it out I will call you back...(yes the cheque is in the mail) I have never been so frustrated with a company.... which I had an option!!! Was called on Friday...also promised me it will be sorted....really!!! Wonder if they will refund me...I have paid for a service that doesnt work!
JB
JD B's updateReviewer Update
06 Jun 2020, 14:13So I called again...Lerato answered and she reinstated my account in less than 5 minutes....how is it possible that one person has all the knowledge but her co-workers, including a manager dont know!!! Thank you Lerato you are my hero!!!
JB
JD B's update06 Jun 2020, 14:13
Reviewer Update
So I called again...Lerato answered and she reinstated my account in less than 5 minutes....how is it possible that one person has all the knowledge but her co-workers, including a manager dont know!!! Thank you Lerato you are my hero!!!