No response ever

<p>I have been trying for more than five years to sort out my account with MNET. About six years ago and for the life of me I cannot remember the date I requested that my service be reconnected for ONE MONTH only. I paid the money for the reconnection and the subscription for one month and the service was connected. However MNET apparently failed to disconnect the service after one month although I never used the service as I moved in with my in-laws. No one called me from MNET to enquire why the second month hadn’t been paid or what was going on and I wasn’t aware that I supposedly owed anything. I eventually got a call from a debt collection company and I told them that this was not my problem and I didn’t owe anything as I had specified that I wanted the service connected for only one month and had paid for that month. I told them to inform MNET that I wouldn’t be paying for the second month as I had given specific instructions and they had made the error. I heard nothing more. Then when I tried to open an account I found out that this “outstanding” amount was still on my name. From approximately August 2014 until December 2014 I phoned multiple times each month trying to sort this out, every time I got the same story. The case would have to be escalated to a supervisor and they would have to go back and find the original call where I requested to be reconnected for ONE MONTH only. They tell me the supervisor will get back to me. A week or so later I call again and so it has been going. Its now been two years and I am STILL WAITING for ANY supervisor to call me back. I feel after all the effort I have gone to and the absolute lack of effort on the part of MNET as well as the money I’ve wasted making phone calls that are never returned the “outstanding” amount should be written off and my name cleared.</p>