NO RESPONSE ! DSTV BOX OFFICE

This is the fourth week in a row I am writing on Hello Peter about the same problem <br> <br> The Multichoice Hello Peter representative has failed to resolve the problem desite many promises and it seems she has no authority to get things resolved <br> <br> Nobody has come back to me from the support centre despite numerous requests sent via the website support , telephone calls to call centre and chat support - the only answer I ever get is \ we will escalate the problem "<br> There seems to be a lot of ' escalating ' going on but no results <br> To summarise the problem : <br> I am trying to rent movies on Box Office Online <br> Previous attempted movie downloads have failed to download but the charge was still deducted for the attempted downloads [ on the movies page ] <br> I have a R77.00 credit balance on the box office account but on the movies page it shows I only have R 3.00 credit <br> When I try to download a movie I get an ' insufficient funds ' message . even though there is a R77.00 balance on the box office account it is not syncing with the movies page <br> """