No response

If I could just speak to someone that understands and solve this for me As the consultants at DSTV cannot understand simple sums I went on the DSTV self help and did a card payment directly to DSTV there is no need for any details other than my savings card details The payment went through and the amount reflected The same amount reflects on the payment history and on the bank statement Now DSTV is requesting proof of payment ,My bank advised me that this is not possible the only proof of payment is on the bank statement which was already provided as well as the screenshot of the amount and account paid DSTV consultant spoke to me as if I the customer is a total idiot and I do not know how to use my own banking app. Now if you use DSTV website to pay the account and provide your bank statement with the proof of purchase why would you need the proof if the money is in your account and is also showing on the customers DSTVs account ? What proof of payment if the bank statement is confirming the amount paid and also the account on the DSTV website is reflecting this card payment the amount due is 2 days subscription and R50 so please tell me why this is so difficult to understand its sad At a time like this you are *****ing money from people who cannot afford to have the subscription and looking for silly excuses not to pay This goes back to April we are in June all docs were provided and has been received so why this run around ,for less than R100.00 its disgusting this back and forth just to not refund me