EB
Elandi B
1 reviews | Active since Sept 2014
11 May 2015, 18:06
NO RESPONSE AND EMPTY PROMISES
How many times do I need to follow up with Multichoice Alberton? I handed in all the papers to do a change of ownership on Friday 08/05. I was promised it would be connected and working the following day. Saturday I called in again and was promised that it will be sorted by today 11/05. Why is this so difficult? Do I need to travel from PTA to Alberton to check on the process??
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Replies (1)
DStv (MultiChoice)'s replyOfficial
13 May 2015, 11:37Hello elandibe,
It is with regret that we learn of your unpleasant experience in dealing with our MultiChoice agent and the level of service you experienced in this regard.
Our intention is certainly not to provide a sub-standard service to our customers. In fact, our focus is to provide great experience to our customers in all your dealings with us.
Please forward your change of ownership request with all the requested documents to *** for urgent attention.
Once again please accept our sincerest apologies for any inconvenience you may have experienced in this regard.
Your support, and that of all our customers, is important to us.
Regards
Rupert
It is with regret that we learn of your unpleasant experience in dealing with our MultiChoice agent and the level of service you experienced in this regard.
Our intention is certainly not to provide a sub-standard service to our customers. In fact, our focus is to provide great experience to our customers in all your dealings with us.
Please forward your change of ownership request with all the requested documents to *** for urgent attention.
Once again please accept our sincerest apologies for any inconvenience you may have experienced in this regard.
Your support, and that of all our customers, is important to us.
Regards
Rupert
Best regards,
DStv (MultiChoice)'s reply13 May 2015, 11:37
Official
Hello elandibe,
It is with regret that we learn of your unpleasant experience in dealing with our MultiChoice agent and the level of service you experienced in this regard.
Our intention is certainly not to provide a sub-standard service to our customers. In fact, our focus is to provide great experience to our customers in all your dealings with us.
Please forward your change of ownership request with all the requested documents to *** for urgent attention.
Once again please accept our sincerest apologies for any inconvenience you may have experienced in this regard.
Your support, and that of all our customers, is important to us.
Regards
Rupert
It is with regret that we learn of your unpleasant experience in dealing with our MultiChoice agent and the level of service you experienced in this regard.
Our intention is certainly not to provide a sub-standard service to our customers. In fact, our focus is to provide great experience to our customers in all your dealings with us.
Please forward your change of ownership request with all the requested documents to *** for urgent attention.
Once again please accept our sincerest apologies for any inconvenience you may have experienced in this regard.
Your support, and that of all our customers, is important to us.
Regards
Rupert
Best regards,