ZB
Zibele B
1 reviews | Active since Jul 2010
22 Mar 2016, 20:22
No response after reporting a week of no signa
I have reported loss of signal to your caLl center via phone and by email. 7 days without TV & its school holidays. Send your technician to check asap as I've tried all troubleshooting with the callcenter consultant. I also need some compensation for the time loss- I've paid for it - remember. I emailed u all thedetails u wante from me. Do u part - send some1 to fix this mess
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Replies (1)
DStv (MultiChoice)'s replyOfficial
24 Mar 2016, 13:13Hello zbun,
We tried to contact you today but could not reach you. Please accept our apology for the delayed response.
Please be aware that some of the technical issues cannot be resolved over the phone. For this reason, you will be advised to take your decoder in for testing at the nearest MultiChoice branch or agency. We have an assigned technical team who'll check your device and give the relevant feedback.
If there's no fault with your decoder, you will be advised to contact an accredited DStv installer to check your installation.
Should you require any further assistance, please don't hesitate to contact us.
Thank you for taking your time to contact us.
Please use one of the following communication channels below for assistance:
@DStvcare (twitter)
DStv (Facebook)
***
DStv forum
www.dstv.com
Kind regards
Dinah
We tried to contact you today but could not reach you. Please accept our apology for the delayed response.
Please be aware that some of the technical issues cannot be resolved over the phone. For this reason, you will be advised to take your decoder in for testing at the nearest MultiChoice branch or agency. We have an assigned technical team who'll check your device and give the relevant feedback.
If there's no fault with your decoder, you will be advised to contact an accredited DStv installer to check your installation.
Should you require any further assistance, please don't hesitate to contact us.
Thank you for taking your time to contact us.
Please use one of the following communication channels below for assistance:
@DStvcare (twitter)
DStv (Facebook)
***
DStv forum
www.dstv.com
Kind regards
Dinah
DStv (MultiChoice)'s reply24 Mar 2016, 13:13
Official
Hello zbun,
We tried to contact you today but could not reach you. Please accept our apology for the delayed response.
Please be aware that some of the technical issues cannot be resolved over the phone. For this reason, you will be advised to take your decoder in for testing at the nearest MultiChoice branch or agency. We have an assigned technical team who'll check your device and give the relevant feedback.
If there's no fault with your decoder, you will be advised to contact an accredited DStv installer to check your installation.
Should you require any further assistance, please don't hesitate to contact us.
Thank you for taking your time to contact us.
Please use one of the following communication channels below for assistance:
@DStvcare (twitter)
DStv (Facebook)
***
DStv forum
www.dstv.com
Kind regards
Dinah
We tried to contact you today but could not reach you. Please accept our apology for the delayed response.
Please be aware that some of the technical issues cannot be resolved over the phone. For this reason, you will be advised to take your decoder in for testing at the nearest MultiChoice branch or agency. We have an assigned technical team who'll check your device and give the relevant feedback.
If there's no fault with your decoder, you will be advised to contact an accredited DStv installer to check your installation.
Should you require any further assistance, please don't hesitate to contact us.
Thank you for taking your time to contact us.
Please use one of the following communication channels below for assistance:
@DStvcare (twitter)
DStv (Facebook)
***
DStv forum
www.dstv.com
Kind regards
Dinah