NO RESPONSE AFTER NUMEROUS EMAILS!!!!!!!

<p>I sent an email on the 1/11/2016 as i normally do every month to downgrade my services and get amount due to make to payment to ********** ,i did not get an auto response, i sent an email again later,still no response, i eventually sent a mail to ********** an auto response,eventually they sent me an email saying "We are pleased to inform you that your case logged on03-11-2016 has been resolved by the DStv Care Team" with reference : ********** 0-c2 , after some days i got a call asking when will i be making payment,i advised the guy that called me that my query is still not resolved and yet they are calling me,my services was disconnected!!!!!WHAT TERRIBLE SERVICE IS THIS,AS I RECEIVED AN EMAIL SAYING MY QUERY IS RESOLVED BUT WAS NOT, I EVEN SENT THEM AN EMAIL AGAIN STATING THAT MY SERVICES ARE STILL NOT DOWNGRADED, I NEED FEEDBACK REGARDING THIS URGENTLY</p>