No response - Absolutely Poor Customer Service

I have been a DSTV subscriber for 14 years. I app**** for a Decoder Payment Plan more than a week ago. I was told someone would contact me within an hour after my application. After not being called after 24 hours I called the call centre. I was rudely informed that they have no information concerning this and they will ask the department dealing with this to call me. Three days after still no contact, I sent a mail via the DSTV website where after I received an e-mail with a reference number stating that I will be contacted within 24 hours. It has now been 120 hours. This is the worst service I have received from a company that I have been loyal for so long. It is pure arrogance. PATHETIC!