No response, a week later

I called in last week on many occasions since Tuesday, firstly the amount that was debited from my account. The explanation was contradictory to what was said to me previously by 2 other consultants and in this regard, I asked for my calls to be retrieved. I still haven't received feedback on that despite me following up this past Monday. I also called to report an ill-informed agent, Thulani, who insisted on feeding me incorrect information that makes no logical sense. He substantiated his wealth of knowledge or lack thereof with "he's the agent and he's telling it is so, therefore his word on the matter is final based on his unsupported knowledge. I have reported him twice but still no feedback ?. Your customer service based on my experience is pathetic, I have dealt with more than 3 agents and all of them have failed to do something as simple as to provide feedback on the call retrievals and also on my complaints or perhaps Multichoice favors protecting *********** agents over their customers.