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Good day all

Please urgently assist I have a complaint regarding poor service I am constantly receiving from your calls center, my query for over month and half now is for a re-connection of an extra view HD decoder on my Compact plus package.

I have been battling to reinstate this platform since the beginning of this COVID-19, either I am being put on hold for more than 30minutes on several occasions and then being told the re-connection will be correct for which it’s never done.

My biggest frustration is that I spend money to be able to phone your call center but the outcome is very poor service I am receiving, on the other instances my current services were interrupted instead of delivering on my current request.

It is so disappoint to speak to your call center consultants and being advised that they do not have complaints department neither their Team leader or Managers always not available.

My query even now is as follows,

Can you link extra HD decoder smart card number:*** (error E143-4) to my package Compact plus, meaning on that line I will have two explorers decoders plus the HD on one package.

The Stand alone Compact package remains the same please!

Regards,

Benjamin Conzo

Customer number ***7

Cell phone numbers : *** / ***

Address: 1065 Umquma crescent, Ponong Ext5 5, Vosloorus Gauteng.

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---------- Forwarded message ---------- From: benjamin conzo <***> To: *** Cc: Bcc: Date: Wed, 29 Apr 2020 14:13:00 +0200 Subject: Re: complaint : DSTV : ***7

Good day all

Please urgently assist I have a complaint regarding poor service I am constantly receiving from your calls center, my query for over month and half now is for a re-connection of an extra view HD decoder on my Compact plus package.

I have been battling to reinstate this platform since the beginning of this COVID-19, either I am being put on hold for more than 30minutes on several occasions and then being told the re-connection will be correct for which it’s never done.

My biggest frustration is that I spend money to be able to phone your call center but the outcome is very poor service I am receiving, on the other instances my current services were interrupted instead of delivering on my current request.

It is so disappoint to speak to your call center consultants and being advised that they do not have complaints department neither their Team leader or Managers always not available.

My query even now is as follows,

Can you link extra HD decoder smart number *** (error E143-4) to my package Compact plus. The stand alone Compact package remains the same please! Why is this so hard to get it right it's been like this since lockdown. Regards, Benjamin Conzo Customer number : ***7 Cell number ***