No Response!

We have contacted multichoice about the 24 month contract Xplora deal numerous times. The account is in my name but my husband pays the debit order. One person said we have to change the account to husband name and then another says we dont need to. Then they went through system upgrade and again I ask them to contact me. After all this I have send the change of ownership forms and get them to finalise the deal. And still again no word from multichoice if change was done. We would like this to be sorted asap