No response

I contacted Multichoice 26 August at 12:40 regarding my debit order that went off. It had gone up by over R100. My query was escalated as the agent could not explain why the debit had increased. I called again 31 August, however I was no 84 in the queue and decided to send an email instead. I sent a follow-up email 2 Sept. To date I have received no response.<br> <br> Absolutely disgusting that companies are quick to take money but not quick to resolve a query.