LC
Luzanne C
1 reviews | Active since Sept 2011
12 Aug 2015, 17:24
no response
So after their sincere apology and apology for their delayed response, I am still waiting for the relevant department to get back to me or at least provide me with some feedback...<br> This is exactly the type of poor service I was complaining about from the beginning!!!!
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Replies (1)
DStv (MultiChoice)'s replyOfficial
17 Aug 2015, 13:57Hello LComerma,
It is with regret that we learn of the frustration and inconvenience you have experienced with your account. Please accept our sincere apologies in this regard.
We have escalated your query to the DPP department to assist you directly with your concerns. The reason for escalation is that we do not have access to the DPP Explora contracts, your complaint was directed to senior management for urgent attention.
We would like to sincerely apologise for the delay and any inconvenience caused.
Here are our touchpoints:
@DStvcare (twitter)
DStv (Facebook)
***
DStv forum
www.dstv.com
Regards
Nesta
It is with regret that we learn of the frustration and inconvenience you have experienced with your account. Please accept our sincere apologies in this regard.
We have escalated your query to the DPP department to assist you directly with your concerns. The reason for escalation is that we do not have access to the DPP Explora contracts, your complaint was directed to senior management for urgent attention.
We would like to sincerely apologise for the delay and any inconvenience caused.
Here are our touchpoints:
@DStvcare (twitter)
DStv (Facebook)
***
DStv forum
www.dstv.com
Regards
Nesta
Best regards,
DStv (MultiChoice)'s reply17 Aug 2015, 13:57
Official
Hello LComerma,
It is with regret that we learn of the frustration and inconvenience you have experienced with your account. Please accept our sincere apologies in this regard.
We have escalated your query to the DPP department to assist you directly with your concerns. The reason for escalation is that we do not have access to the DPP Explora contracts, your complaint was directed to senior management for urgent attention.
We would like to sincerely apologise for the delay and any inconvenience caused.
Here are our touchpoints:
@DStvcare (twitter)
DStv (Facebook)
***
DStv forum
www.dstv.com
Regards
Nesta
It is with regret that we learn of the frustration and inconvenience you have experienced with your account. Please accept our sincere apologies in this regard.
We have escalated your query to the DPP department to assist you directly with your concerns. The reason for escalation is that we do not have access to the DPP Explora contracts, your complaint was directed to senior management for urgent attention.
We would like to sincerely apologise for the delay and any inconvenience caused.
Here are our touchpoints:
@DStvcare (twitter)
DStv (Facebook)
***
DStv forum
www.dstv.com
Regards
Nesta
Best regards,