1 reviews | Active since Oct 2017
No response
I made a EFT mayment on the 30th October 2017 and this is the 3rd time my services was disconnected...I phoned in 3 times to reconnect my services and the agents kindly asked me to send them proof of payment which i did, but no response?. My services are disconnected again and i keep on wasting airtym and and my personal time to fone in to a call centre.... Very disappointed in the service
They need to go the extra mile for tgeir customers
Dear Valued Customer
We acknowledge receiving your complaint. Feedback will be communicated as soon as possible.
Kind regards
DStv: Hello Peter Team
Best regards,
Dear Valued Customer
We acknowledge receiving your complaint. Feedback will be communicated as soon as possible.
Kind regards
DStv: Hello Peter Team
Best regards,
Dear Mymoena Mcclusky
Please accept my apology for the frustration and inconvenience this has caused.
We tried contacting you at 10:53 am to no avail. Kindly reply with the case number you received when sending your proof of payment.
As soon as I receive the case number; I'll be able to trace your proof of payment and send it to our finance team for allocation.
I await your response.
Regards
Elna
Best regards,
Dear Mymoena Mcclusky
Please accept my apology for the frustration and inconvenience this has caused.
We tried contacting you at 10:53 am to no avail. Kindly reply with the case number you received when sending your proof of payment.
As soon as I receive the case number; I'll be able to trace your proof of payment and send it to our finance team for allocation.
I await your response.
Regards
Elna
Best regards,