No respect for customers

My name is lufuno on the 28th of May I made a payment on my banking app to dstv and it gave me the options of multichoice Namibia pty Ltd which I assumed was right I then went to multichoice in maponya and I find that their system was down so I spoke to a lady that works there and she explained to me that they will check once the system it's back on so I decided to call randburg where I spoke to a guy called Regan and he didn't help much he just said to me I must do a proof of payment and send to them and he never bothered to explained as to how will this work out so after the call they sent me a call survey to rate the call I rated it 2 because I was not helped I was just shoved to the corner with no lucrative solution so another guy from multichoice called to find out why was I not happy I explained the issue and he said I shouldn't worry as the money has been paid on multichoice they will jst allocate the money to the south African account so I suggested to him should I go and reverse the payment and pay it in the participating outlets he said no it's no problem they will sort it.so I went back to maponya after getting the proof of payment from my bank and I was assisted by tswarello who went out of his way to try and get it sorted he sent the email with the proof of payment to their finance department which even now they r failing to resolve every week I have to call them with my dstv being disconnected and they tell me we sorry for the unconvince we will escalate the matter to the finance department which they couldn't be bothered to resolve because they don't care.its annoying n frustrating to have to call in all the time with the same issue and funny they see it on the system that the is proof of payment attached because now money it's not allocated to my account I will have to suffer for their incompetence because individuals are slacking on what they are hired to do.even today in the morning I woke up to a disconnection to my dstv I had to call for them to reconnect.im sick n tired of"their we are sorry about that ma'am" it's annoying and sound like a broken record to my ears.i hope you can help me with this