No resolution several months later

Yes, Its me AGAIN I missed two calls from the call centre on 01 August due to loadshedding / power outage. My complaint keeps being ignored and noone is willing to take responsibility for the *********** staff even though I on several occasions requested DSTV to listen to the various calls I have made to the call centre spanning last year Dec 2022. I am SERIOUSLY ****ed at DSTV. No one listens and everyone gives their own understanding on what they think should be happening on my account. I want this matter resolved and I'm not waiting another month whilst I call and spend several hours on airtime. this is unacceptable