No resolution, no feedback, no response...

I have logged SEVERAL calls with Multichoice regarding one simple problem: I am unable to manage my account using self service. I have started logging this with call centre as soon as the system was "upgraded". My first complained logged on the website was in Jan 2016. I have logged several of these and also at least 4 Hello Peter complaints. To date, *** has not rep**** even ONCE, even though their turn around time is 48 hours. It has been 5 months and SEVERAL calls. Elna, who monitors the HelloPeter complaints has promised to follow up with me, but nothing came of it. She also promised TWICE to email me from an address to which I can reply directly to her, but failed to do it both times. Two reference numbers I have are #*** and #***. I am TIRED of explaining the story and sending screengrabs of the errors. I am also tired of phoning the call centre twice a week to do something I should be able to do online. And everytime I speak to someone, they remind me I "can do it online". I am so sick and tired of this company and the incompetence. ELNA, PLEASE PHONE ME!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!