No resolution - just a lot of inaccurate information.

1. Chatted to an agent, Bongekile Mlindwa, on 10 Sept and she confirmed that my Premium is paid (annually in advance) until 19/11/2021. 2. Chatted to an agent on 18 Nov (did not get the name unfortunately), who assisted me with a down grade to Family, starting 10 Dec. 3. My Premium viewing was stopped on 23rd Nov - I totally understand and accept this. 4. Today (26th), I chatted to an agent (I kept screenshots), who got lost in a lot of inaccurate info (e.g. annual payment was only on the holiday home); chat was ended abruptly, saying I did not respond in time. 5. End result: I've started my monthly payment on the Family package, but am without viewing until 10th. Agent maintains I owe money since September??