No Resolution after many calls, emails

The Holiday home function on the selfservice website and smartfone allows you (Used to) to Connect/Disconnect your holiday home decoder as you wish. However, since about two weeks ago this functionality just stop working. Many calls to callcentre, personal visits to support centre, emails have resulted in absolutely NOTHING. <br> <br> When I log into the app, my holiday home decoder does not appear as either connected OR disconeected on the system. Thus you cannot execute the relevant funtion on it<br> <br> It seems that the IT department in Multichoice is in chaos. Their business syetems were also offline a month ago for 3 days! <br> <br> Holiday home decoder no P***<br> Smartcard nr ***<br> Customer nr ***0<br> <br> <br>