SR
Sandra R
1 reviews | Active since Jul 2015
22 Jul 2015, 13:25
No Repsonse
DSTV called us asking to have our decoders changed as dual view will be completely discontinued, we agreed, new decoders delivered and installed however the account wasn't upgraded therefore it is not working.<br> After 4-5 calls yesterday some calls were put down on us and others promised to call us back from DSTV which didn't happen. The entire morning on the phone as well - only to find out that the explorer was connected incorrectly. Up your game DSTV it's not like we are paying R100 a month for your services! Quick to take our money but not to deliver what we pay for! Your after sales service needs to be worked on and in a major way!
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Replies (1)
DStv (MultiChoice)'s replyOfficial
23 Jul 2015, 10:14Hello sandralee15,
It is with regret that we learn of your unpleasant experience in dealing with our MultiChoice agent and the level of service you experienced in this regard.
Our intention is certainly not to provide a sub-standard service to our customers. In fact, our focus is to provide great experience to our customers in all your dealings with us.
According to our records your service was successfully activated on the DStv Premium Package with the DStv Portuguese Package added on as requested.
Once again please accept our sincerest apologies for any inconvenience you may have experienced in this regard.
Thank you for taking the time to point out our service failings. As we continually strive to improve our service, feedback such as yours is extremely valuable.
Your support, and that of all our customers, is important to us.
Regards
Rupert
It is with regret that we learn of your unpleasant experience in dealing with our MultiChoice agent and the level of service you experienced in this regard.
Our intention is certainly not to provide a sub-standard service to our customers. In fact, our focus is to provide great experience to our customers in all your dealings with us.
According to our records your service was successfully activated on the DStv Premium Package with the DStv Portuguese Package added on as requested.
Once again please accept our sincerest apologies for any inconvenience you may have experienced in this regard.
Thank you for taking the time to point out our service failings. As we continually strive to improve our service, feedback such as yours is extremely valuable.
Your support, and that of all our customers, is important to us.
Regards
Rupert
DStv (MultiChoice)'s reply23 Jul 2015, 10:14
Official
Hello sandralee15,
It is with regret that we learn of your unpleasant experience in dealing with our MultiChoice agent and the level of service you experienced in this regard.
Our intention is certainly not to provide a sub-standard service to our customers. In fact, our focus is to provide great experience to our customers in all your dealings with us.
According to our records your service was successfully activated on the DStv Premium Package with the DStv Portuguese Package added on as requested.
Once again please accept our sincerest apologies for any inconvenience you may have experienced in this regard.
Thank you for taking the time to point out our service failings. As we continually strive to improve our service, feedback such as yours is extremely valuable.
Your support, and that of all our customers, is important to us.
Regards
Rupert
It is with regret that we learn of your unpleasant experience in dealing with our MultiChoice agent and the level of service you experienced in this regard.
Our intention is certainly not to provide a sub-standard service to our customers. In fact, our focus is to provide great experience to our customers in all your dealings with us.
According to our records your service was successfully activated on the DStv Premium Package with the DStv Portuguese Package added on as requested.
Once again please accept our sincerest apologies for any inconvenience you may have experienced in this regard.
Thank you for taking the time to point out our service failings. As we continually strive to improve our service, feedback such as yours is extremely valuable.
Your support, and that of all our customers, is important to us.
Regards
Rupert