mH
michael H
1 reviews | Active since Jul 2015
17 Jul 2015, 15:13
NO REPONSE TO COMPLAINT
I was called unsolicited and told that I need to upgrade my dual view decoder as mnet was no longer supporting it. I was offered an \upgrade"at R169 per month for 24 months for 2 new decoders that would do exactly the same thing as my present setup.This was including installation. My new units have now been installed but the system is not to my satisfaction as I am now in a worse off position than before. I can now only record and playback from one tv. The other unit is just for viewing "
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DStv (MultiChoice)'s replyOfficial
17 Jul 2015, 16:47Hello CHATATECH,
It is with regret that we learn of the frustration and inconvenience you have experienced with your Explora decoder technical problems. Please accept our sincere apologies in this regard.
We confirm that your complain has been escalated to our technical support team for urgent assistance. Feedback will be provided when we receive information on how to resolve the problem.
Here are our touchpoints:
@DStvcare (twitter)
DStv (Facebook)
***
DStv forum
www.dstv.com
Regards
Nesta
It is with regret that we learn of the frustration and inconvenience you have experienced with your Explora decoder technical problems. Please accept our sincere apologies in this regard.
We confirm that your complain has been escalated to our technical support team for urgent assistance. Feedback will be provided when we receive information on how to resolve the problem.
Here are our touchpoints:
@DStvcare (twitter)
DStv (Facebook)
***
DStv forum
www.dstv.com
Regards
Nesta
DStv (MultiChoice)'s reply17 Jul 2015, 16:47
Official
Hello CHATATECH,
It is with regret that we learn of the frustration and inconvenience you have experienced with your Explora decoder technical problems. Please accept our sincere apologies in this regard.
We confirm that your complain has been escalated to our technical support team for urgent assistance. Feedback will be provided when we receive information on how to resolve the problem.
Here are our touchpoints:
@DStvcare (twitter)
DStv (Facebook)
***
DStv forum
www.dstv.com
Regards
Nesta
It is with regret that we learn of the frustration and inconvenience you have experienced with your Explora decoder technical problems. Please accept our sincere apologies in this regard.
We confirm that your complain has been escalated to our technical support team for urgent assistance. Feedback will be provided when we receive information on how to resolve the problem.
Here are our touchpoints:
@DStvcare (twitter)
DStv (Facebook)
***
DStv forum
www.dstv.com
Regards
Nesta