No reply to bill dispute emailed 14thMarch2016

1) Paid late in March, connection was cut.<br> 2) called to reconnect, Ntabeleng said R2034.23 reversed Feb 15th 2016, from deduction in Dec13th 2015. She claimed uwallet did not deduct from my account. I said it may have failed, but I then paid via EFT, and I have proof of payment. She demanded my bank statements from then until now to prove money was not reversed back into my account. Not a chance, DSTV has no right to my personal accounts. They got a proof of payment where the bank states payment was successful. NO SA bank will reclaim funds more than 3 months later. You may phone my bank and let them confirm the payment was not reversed.<br> 3) I cancelled my premium package, and left the compact package for which it is paid to date. I want this compact package reconnected immediately. I will not pay a cent extra. <br> 4) This is again a payment system error from your side, I refuse to pay reconnection fees, I have paid ALL my dues!<br> 5) Expedite this immediately!!! You cannot make people wait for almost 2weeks for just a reply!!!!! Woe be you when competition is introduced, you will lose clients