cM
charlene M
1 reviews | Active since Aug 2015
28 Nov 2017, 14:55
no reply previous complaint
I have asked dstv to reverse the connection fee and they have not and I also aked them to call me regarding reversal and agents were rude and have no service training at all. contact me urgently and reverse my fee-account number- ********** 9.
Helpful (0)
Replies (2)0
Replies (2)
DStv (MultiChoice)'s replyOfficial
28 Nov 2017, 15:25Dear Charlene
We acknowledge receiving your complaint. Feedback will be communicated as soon as possible.
Kind regards
DStv: Hello Peter Team
Best regards,
DStv (MultiChoice)'s reply28 Nov 2017, 15:25
Official
Dear Charlene
We acknowledge receiving your complaint. Feedback will be communicated as soon as possible.
Kind regards
DStv: Hello Peter Team
Best regards,
DStv (MultiChoice)'s replyOfficial
29 Nov 2017, 11:02Dear Charlene
Please accept our sincerest apologies for any inconvenience you may have experienced in this regard.
Our records indicate that you have been assisted and that the billing on your account has been corrected and adjusted accordingly.
You were advice on the next amount due and that your service is active on the DStv Family Package with extra view as requested.
Once again please accept our sincerest apologies for any inconvenience you may have experienced in this regard.
Feel free to contact us should you require any further assistance.
Kind regards
Rupert
Best regards,
DStv (MultiChoice)'s reply29 Nov 2017, 11:02
Official
Dear Charlene
Please accept our sincerest apologies for any inconvenience you may have experienced in this regard.
Our records indicate that you have been assisted and that the billing on your account has been corrected and adjusted accordingly.
You were advice on the next amount due and that your service is active on the DStv Family Package with extra view as requested.
Once again please accept our sincerest apologies for any inconvenience you may have experienced in this regard.
Feel free to contact us should you require any further assistance.
Kind regards
Rupert
Best regards,