cD
carmen D
1 reviews | Active since Aug 2020
29 Aug 2020, 11:22
no reply from email
i tried to change my dstv package to a smaller package the next day i saw my package was upgraded to afew days later i recieved an sms saying my acount has been paid when i viewed my balance it showed 0.00 when i got home later it was all off now my package says R1360 jumped to that from R110 after i tried to get the R29 sent an email to get assistance weeks ago and now iam still waiting and a reconnection fee as if its my fault
Helpful (0)
Replies (7)0
Replies (7)
DStv (MultiChoice)'s replyOfficial
29 Aug 2020, 11:59Hi Carmen,
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards
DStv: Hello Peter Team
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards
DStv: Hello Peter Team
Best regards,
DStv (MultiChoice)'s reply29 Aug 2020, 11:59
Official
Hi Carmen,
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards
DStv: Hello Peter Team
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards
DStv: Hello Peter Team
Best regards,
cD
carmen D's updateReviewer Update
29 Aug 2020, 13:19still waiting on assistance
cD
carmen D's update29 Aug 2020, 13:19
Reviewer Update
still waiting on assistance
DStv (MultiChoice)'s replyOfficial
29 Aug 2020, 18:47Good day Carmen,
It is with regret that we learn of the frustration and inconvenience you have experienced with our service. Please accept our sincerest apologies in this regard.
We tried getting in touch with you on ***, however, the call went unanswered. Please provide us with an alternative number on which to contact you or advise on a convenient time at which you can be contacted.
Please be assured of our best service and intentions at all times.
Kind regards,
DStv Help Team
It is with regret that we learn of the frustration and inconvenience you have experienced with our service. Please accept our sincerest apologies in this regard.
We tried getting in touch with you on ***, however, the call went unanswered. Please provide us with an alternative number on which to contact you or advise on a convenient time at which you can be contacted.
Please be assured of our best service and intentions at all times.
Kind regards,
DStv Help Team
Best regards,
DStv (MultiChoice)'s reply29 Aug 2020, 18:47
Official
Good day Carmen,
It is with regret that we learn of the frustration and inconvenience you have experienced with our service. Please accept our sincerest apologies in this regard.
We tried getting in touch with you on ***, however, the call went unanswered. Please provide us with an alternative number on which to contact you or advise on a convenient time at which you can be contacted.
Please be assured of our best service and intentions at all times.
Kind regards,
DStv Help Team
It is with regret that we learn of the frustration and inconvenience you have experienced with our service. Please accept our sincerest apologies in this regard.
We tried getting in touch with you on ***, however, the call went unanswered. Please provide us with an alternative number on which to contact you or advise on a convenient time at which you can be contacted.
Please be assured of our best service and intentions at all times.
Kind regards,
DStv Help Team
Best regards,
cD
carmen D's updateReviewer Update
29 Aug 2020, 22:06i did not receive a call but you can call anytime after 12am tommorow that is the only working number i have that i use
cD
carmen D's update29 Aug 2020, 22:06
Reviewer Update
i did not receive a call but you can call anytime after 12am tommorow that is the only working number i have that i use
DStv (MultiChoice)'s replyOfficial
30 Aug 2020, 16:51Hi Carmen,
Kindly note that we tried contacting you on your 084*****19 number with a *** and we could not get hold of you.
Please provide us with a suitable time for us to contact you.
Kind Regards,
DStv: Hello Peter Team
Kindly note that we tried contacting you on your 084*****19 number with a *** and we could not get hold of you.
Please provide us with a suitable time for us to contact you.
Kind Regards,
DStv: Hello Peter Team
Best regards,
DStv (MultiChoice)'s reply30 Aug 2020, 16:51
Official
Hi Carmen,
Kindly note that we tried contacting you on your 084*****19 number with a *** and we could not get hold of you.
Please provide us with a suitable time for us to contact you.
Kind Regards,
DStv: Hello Peter Team
Kindly note that we tried contacting you on your 084*****19 number with a *** and we could not get hold of you.
Please provide us with a suitable time for us to contact you.
Kind Regards,
DStv: Hello Peter Team
Best regards,
cD
carmen D's updateReviewer Update
31 Aug 2020, 12:09hi not sure whats going on but i didnt receive calls from that number...i see you have changed the amount to 388.92 that still does not explain why its that much from a 110 package
cD
carmen D's update31 Aug 2020, 12:09
Reviewer Update
hi not sure whats going on but i didnt receive calls from that number...i see you have changed the amount to 388.92 that still does not explain why its that much from a 110 package
cD
carmen D's updateReviewer Update
31 Aug 2020, 12:12how does it go from 110 to 388.92 something is not right as dstv changed my package automatically to a higher package without my consent so that is your fault not mine
cD
carmen D's update31 Aug 2020, 12:12
Reviewer Update
how does it go from 110 to 388.92 something is not right as dstv changed my package automatically to a higher package without my consent so that is your fault not mine