NO REPLACEMENT FOR FAULTY UNIT

GREETINGS AFTER MANY YEARS OF SERVICE, OUR DSTV DECODER POWER SUPPLY FAILED A NEW REPLACEMENT POWER SUPPLY WAS PURCHASED FROM THE DSTV AGENT AT FESTIVAL MALL IN KEMPTON PARK. ALL WENT WELL, THE DSTV SERVICE WAS UP AGAIN, AND THE FAMILY WAS HAPPY. WITHIN TWO MONTHS THE POWER SUPPLY FAILED, THE AGENT AT FESTIVAL MALL WAS APPROACHED BUT REFUSED OUTRIGHT TO TAKE ANY RESPONSABILITY, OR REPLACE THE FAULTY UNIT. AN EXCUSE WAS OFFERED THAT A REPLACEMENT WOULD HAVE BEEN DONE IF THE FAILED UNIT FAILED WITHIN SEVEN DAYS. THIS IS UNACCEPTABLE. WE ARE SENIOR PEOPLE WITH LIMITED RESOURCES AND A LOSS OF R200, THE COST OF REPLACEMENT, IS SIGNIFICANT. THANK YOU VERY MUCH FOR THIS FORUM CARLOS CASTANHEIRA ********** ********** 779